A Chitwan tour booking is confirmed only after full or partial payment is made, depending on the agreement at the time of reservation. To secure your package, a 10% downpayment of the total trip cost is required and the remaining balance can be paid upon arrival.
Payments can be made via bank transfer, online payment platforms, or in cash where legally permitted. A booking becomes valid only after the 10% booking fee is received. Travelers should keep copies of their payment receipts and booking confirmations for reference.
The operator reserves the right to cancel the booking if payment is not completed within the specified time.
Cancellation & Refund Policy
All cancellation requests must be submitted in writing or by email. Refunds depend on the timing of cancellation and the policies of the tour operator. Cancellations made more than 36 hours before the tour are eligible for a full refund, while late cancellations will result in a cancellation fee.
Refundable deposits or payments will be forfeited as per policy. In special circumstances, such as government restrictions, extreme weather, or natural disasters, refunds may be reconsidered. Travelers are encouraged to review the cancellation policy carefully before booking and to purchase travel insurance for protection against unexpected changes.
Traveler Responsibility
Travelers must carry valid identification, such as a passport or government-issued ID, for the duration of the tour. All personal belongings remain the traveler’s responsibility, and the company is not liable for any loss or damage.
Any medical conditions or special requirements should be communicated in advance. Travelers are expected to follow safety guidelines, respect local rules, and cooperate with guides and staff to ensure a smooth and enjoyable experience.
Liability & Insurance
The tour operator is not responsible for injuries, illnesses, accidents, or loss of personal property during the tour. Travelers are strongly advised to purchase travel insurance that covers health, accident, cancellations, and personal belongings.
While all safety measures are followed, unexpected incidents, such as wildlife encounters, natural events, or accidents, may occur. Insurance provides essential financial protection and peace of mind. Travelers are responsible for their actions and safety, while the operator is responsible for providing the services included in the confirmed booking.